Overview

The provision of goods by Galactic Spirits Pty Ltd is subject to availability. In case of products being unavailable, we reserve the right of refunding the client in full within 30 days.

Damaged, lost, or stolen parcels, where the fault lies with the courier, as well as defective products, will be replaced free of charge by Galactic Spirits Pty Ltd.

SALE ITEMS

All our products on sale are final. Customers are not eligible for cancellations, refunds nor exchanges for items bought during a sale.  Sales final includes, but is not limited, to:

–      Black Friday;
–      Gin month
–      Monthly sales/specials

We accept returns for exchange when items are damaged in transit.

ORDER CANCELLATION

Clients can cancel an order within 24 hours of being placed to qualify for a refund, if the order has not been dispatched from the warehouse. Cancellation of orders by the client will not attract any administration fee. All cancellations should be emailed to info@galacticspirits.co.za

REFUND PROCESS

Refunds are made through PayFast. Refunds will be processed within 30 days of the client’s request. Kindly allow up to 10 working days for the funds to reflect in your bank account, depending on the bank you are using. 

Need help?

Contact us at info@galacticspirits.co.za for questions related to refunds and returns.